Your data, our responsibility

35ok's Privacy Policy — Your Information Is Protected

Here you will find a full description of how your personal information is collected, used, and protected on the 35ok platform.

This privacy policy ("Policy") describes how 35ok ("Platform", "we", "us") collects, processes, stores, and protects the personal information of users of our website ("you", "user"). By using our services, you are considered to have given your consent to the terms of this Policy. We reserve the right to amend this Policy as needed and will notify you in a timely manner of any significant changes.

1. Definitions & Scope
2. Data Collection
3. Use of Data
4. Disclosure of Data
5. Cookie Policy
6. Data Security
7. Data Retention Period
8. Your Rights
9. Payment Information
10. Protection of Minors
11. Contact Us
12. Policy Changes

1. Definitions & Scope

The key terms used in this Policy are defined as follows:

Personal Information: Any information that can identify or potentially identify a specific individual — name, address, phone number, email, financial details, and so on.
Processing: Any operation performed on personal information — collection, storage, modification, retrieval, use, transmission, or deletion.
Platform: The 35ok website, applications, and related services.
Third Party: Any entity or individual other than 35ok.

This Policy applies to all individuals who use the 35ok platform, whether they are registered members or simply visiting the website. If your location is Bangladesh, this Policy has been prepared in alignment with the applicable legal framework.

2. Data Collection

We collect information in two ways — what you voluntarily provide and what is automatically collected while you use the platform.

2.1 Information You Provide Directly

When creating an account: full name, date of birth, email address, and mobile number.
During identity verification (KYC): a copy of your national ID card, passport, or other government-issued document.
When managing payments: mobile numbers and transaction details related to bKash, Nagad, or Rocket.
When contacting the support team: records of the conversation and a description of the issue.

2.2 Information Collected Automatically

IP address, device type, operating system, and browser information.
Pages visited on the platform, session duration, and navigation path.
Usage data collected through cookies and similar tracking technologies.
Transaction history — deposits, withdrawals, and gaming activity.

Important: We collect only the information that is necessary. Collecting unnecessary or excessive personal information goes against 35ok's policy.

3. Use of Data

The information we collect is used for the following purposes:

Account Management: Creating, verifying, and maintaining your account.
Service Delivery: Processing betting, gaming, and financial transactions.
Customer Support: Responding to your complaints and questions and resolving issues.
Ensuring Security: Preventing fraud, money laundering, and other unlawful activities.
Regulatory Compliance: Meeting applicable legal and regulatory obligations.
Service Improvement: Analysing user experience to improve the quality of the platform.
Communications: Sending important updates, security alerts, and account-related notifications.
Responsible Gaming: Monitoring gaming behaviour and providing support where needed.

Before using your information for any purpose beyond those listed above, 35ok will obtain your explicit consent.

4. Disclosure & Sharing of Data

35ok does not sell your personal information to third parties. Information may be shared only in the following limited circumstances:

Service Provider Partners: With trusted partner organisations for payment processing, identity verification, and technical infrastructure management, all of whom are bound by strict confidentiality agreements.
Legal Obligations: To comply with court orders, government directives, or other legal requirements.
Fraud Prevention: With authorities investigating financial crime or fraud, when necessary.
Business Restructuring: In the event of a company merger or acquisition, always subject to the terms of this Policy.

Every third party with whom we share information is contractually required to meet 35ok's privacy standards. Your information is never sold or rented to any advertiser.

5. Cookie Policy

The 35ok platform uses cookies and similar technologies. Cookies are small data files stored on your device that help improve your browsing experience.

The types of cookies we use:

Essential Cookies: Required to maintain login sessions and ensure security. Disabling these will prevent the platform from functioning properly.
Functionality Cookies: Used to remember your preferred language, theme, and other settings.
Analytics Cookies: Collect anonymous statistics to understand how the site is used and to improve service quality.

You can block or delete cookies by changing your browser settings, though this may limit some features of the platform. For cookie categories beyond essential cookies, we obtain your consent on first connection.

6. Data Security Measures

35ok applies industry-standard technical and administrative measures to protect your information:

SSL Encryption: All data transmitted between the platform and your device is protected by 256-bit SSL encryption.
Secure Servers: Your information is stored on secure servers equipped with firewalls and access controls.
Two-Factor Authentication (2FA): Two-factor authentication is available as an extra layer of security for account access.
Access Controls: Only authorised personnel are granted limited access to the data they need.
Regular Security Reviews: Regular security assessments are conducted to identify vulnerabilities.
Incident Response Plan: A process is in place to respond quickly to data breaches and notify affected users.

However, no data transmission or storage over the internet can be guaranteed to be 100% secure. We make every effort, but no platform can guarantee complete security.

7. Data Retention Period

We retain your personal information only for as long as necessary. The following factors are considered when determining the retention period:

All relevant information is retained for as long as your account remains active.
Even after an account is closed, certain information may be kept for a defined period to meet legal and regulatory requirements.
Financial transaction records may be retained for an extended period for accounting and audit purposes.
In the event of a legal dispute or claim, the relevant information is retained until the matter is resolved.

Once the retention period ends, information is securely deleted or anonymised so that you can no longer be identified.

8. Your Rights Regarding Your Information

35ok recognises and respects the following rights for every user:

Right of Access: The right to request information about what data we hold about you.
Right to Rectification: The right to request correction of inaccurate or incomplete information.
Right to Erasure: The right to request deletion of your information in certain circumstances, though complete deletion may not always be possible where legal obligations exist.
Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
Right to Data Portability: The right to receive the information you have provided in a structured, machine-readable format.
Right to Object: The right to object to the processing of your information for specific purposes.
Right to Withdraw Consent: The right to withdraw consent at any time for any processing carried out on the basis of consent.

To exercise any of the above rights, email us at [email protected]. We will respond to your request within a reasonable time.

9. Payment Information & Financial Security

Financial transactions on the 35ok platform are processed through bKash, Nagad, and Rocket. We take the following measures to ensure the security of these transactions:

Payment information is always transmitted and stored in encrypted form.
Full card or account numbers are not stored in any log or database.
Each transaction is automatically monitored for suspicious activity.
If an unusual transaction is detected, the account holder is notified immediately.

bKash, Nagad, and Rocket each follow their own privacy policies and security standards. When you conduct transactions through these services, the policies of the respective provider will also apply.

10. Protection of Minors

The 35ok platform is strictly for individuals aged 21 and above only. We do not knowingly collect information from minors.

An age verification process is in place at the time of registration.
If a minor has inadvertently created an account and we are notified of this, that account and all associated information will be deleted immediately.
Parents or guardians who have concerns may contact us at [email protected].

Age Verification: If age cannot be confirmed during identity verification (KYC), the account will be suspended and the associated funds will be settled in accordance with applicable law.

11. Contact & Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

Email: [email protected]
Live Chat: Available 24/7 in Bengali and English

We take your privacy-related complaints seriously. After receiving a complaint, we will investigate and make every effort to provide a resolution as quickly as possible. If you are not satisfied with our resolution, you have the right to raise a complaint with the relevant regulatory authority.

12. Policy Changes & Updates

35ok reserves the right to update this privacy policy from time to time. When changes are made, we take the following steps:

The revised policy will be published on this page.
For significant changes, registered users will be notified by email.
The date of the change will be clearly stated at the top of the page.
If you continue to use the platform after a change, you will be considered to have agreed to the updated policy.

We recommend that you review this page from time to time so that you stay informed about the latest policy. Thank you sincerely for your trust in 35ok. Your privacy is very important to us and we are always committed to handling your personal information responsibly.